Kindly Ask Salesperson for Assistance
Yes - this is how I view many salespeople I'm encountering lately. Particularly Insurance Companies! Now, I know, they aren't salespeople per se, but REALLY?? Can I get so much wrong advice in one phone call? And does it really take 45 minutes to get all this wrong advice?
Here's how today went...after being transferred several times....
Me: "What is the correct address to send this claim form? I have two, one in Kansas City and one in San Francisco."
Her: "I have to check. Can I put you on hold for one to two minutes?"
Me: "Sure"
[not sure which clock she was referring to when she said one to two minutes - but let's just say it wasn't anywhere near the one we use for calculating time on Earth]
Her: "Hi. Yes. You can fax your claim to the following fax number."
Me: "It says on the form, must submit an original. Can I really fax it?"
Her: "You can fax it or you can send it to our Chico address."
Me: "The form says either San Francisco or Kansas City"
Her: "No, you can fax it, or send it to Chico, but neither one is right because she's not covered."
Me: "What do you mean she's not covered"
Her: "Her coverage ended in 2011"
Me: "How do you know that?"
Her: "From the subscriber number"
(Note: I have not given her a subscriber number. I attempt to do so, but with the first three letters, she tells me she needs to transfer me)
Him: "Hi. How are you?"
Me: "Frustrated"
And thus continued my phone conversation to find out that yes, she is covered, yes, I can fax it, or send it to the San Francisco address I originally called about.
So what does "she" look like on the other end of this phone - "she" looks just like the dragon in the poster....which is why it is today's Deal of the Day - and will be the Deal of the Day all weekend - until Monday when I can finally remove the cloak of frustration!
Toodles,
Binky