I'm on hold
with yet another insurance company
This particularly company,
and I wish to convey this in the most negative tone possible,
epitomizes incompetence
I have been working on the claims since July of 2012
I have been given four different claim addresses over the phone
Each time the claim has come back that the insured is not recognized
Each time I call back, I'm told a new address
Two weeks ago when I called, I no longer got a person
The new automated system indicated they would call me back at 9am
in one week
SERIOUSLY!
I waited for the call back
I won't leave you in suspense.
They did not call back.
I called again this morning and my "wait time" is 20 minutes
This is truly Eternal Call Waiting
I'd love comments on ideas to deal with insurance companies who treat providers in such a ridiculously incompetent manner.
I'm not looking for revenge on the poor hapless employees who don't know what they are doing
but to the executives who set up such a system
This has got to be incompetent at best and unethical at worst.
The music the phone is playing right now is annoying
and the longer it plays, the more annoyed I get
But alas,
someone will eventually answer and
I will try to contain my frustration and wrath
Comments Always Welcome
Available in poster, pillow, and giclee print
Toodles,
Binky